Shipping Policy

Effective Date: 15/07/2024

1. Introduction

IDOROK VISION SRL is committed to delivering your purchases in a timely and efficient manner. This Shipping Policy outlines the shipping methods, costs, delivery times, and other important details related to the shipping of products purchased on IDOROK.com.

2. Shipping Destinations

We ship products to the following destinations:

• Hungary
• Romania

3. Shipping Methods and Costs

We offer a variety of shipping options to meet your needs. The available shipping methods and associated costs will be displayed at checkout based on your location and the size/weight of your order.

• Standard Shipping: Calculated at the checkout of your order.
• Free Shipping: Orders over 750$ qualify for free standard shipping.

4. Processing Time

Orders are processed and shipped on business days (Monday through Friday, excluding holidays). Our standard processing time is 2 business days from the date of order confirmation.

5. Delivery Time

Delivery times vary based on the shipping method selected and the destination of your order.

• Standard Shipping: Typically delivered within 10 business days.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track your package on the carrier’s website.

7. International Shipping

Currently, we only ship to countries within the European Union. We do not offer international shipping to destinations outside the EU at this time.

8. Shipping Restrictions

• We do not ship to P.O. Boxes or APO/FPO addresses.
• Certain products may have additional shipping restrictions due to size, weight, or regulatory requirements.

9. Shipping Delays

While we strive to meet our delivery estimates, there may be occasional delays due to unforeseen circumstances (e.g., weather conditions, customs delays, etc.). We appreciate your understanding and patience in such cases.

10. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact our customer service team at [Insert Email Address] within 2 days of the delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.

11. Contact Information

For any questions or concerns regarding our Shipping Policy, please contact us at:

E-mail: support@ro.idorok.com

12. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

Thank you for shopping with IDOROK VISION SRL!