Warranty Policy

Effective Date: 29/07/2024

1. Introduction

IDOROK VISION SRL is committed to providing high-quality products and excellent customer service. This Warranty Policy outlines the warranty terms for all products purchased on IDOROK.com, in compliance with EU laws. Additionally, specific warranty policies for different product categories are detailed below.

2. General Warranty Terms

In accordance with EU law, all products purchased from IDOROK.com are covered by a mandatory 2-year warranty. This warranty covers defects in materials and workmanship under normal use.

3. Warranty Coverage

The 2-year warranty includes:

• Repair or replacement of the defective product.
• No cost to the customer for repair, replacement, or associated shipping costs within the warranty period.

4. Warranty Exclusions

The warranty does not cover:

• Damage caused by misuse, abuse, or neglect.
• Damage resulting from unauthorized modifications or repairs.
• Normal wear and tear.
• Accidental damage (unless otherwise specified in category-specific policies).
• The ro.idorok.com does not guarantee any device damaged by water, regardless of its IP rating, as the customer cannot prove how long, in what manner, at what depth, and within what temperature range the device was used. Therefore, we do not provide a warranty for any damage related to this or similar circumstances.

5. Warranty Process

To make a warranty claim, please follow these steps:

1. Contact Us:

   • Email our customer service team at [Insert Email Address] with your order number, a description of the issue, and any relevant photos or videos.

2. Evaluation:

   • Our team will assess your claim and may request additional information or proof of the defect.

3. Repair or Replacement:

   • If your claim is approved, we will arrange for the repair or replacement of the defective product. You will receive instructions on how to return the product to us.

4. Return Shipping:

   • We will cover the cost of return shipping for warranty claims approved within the warranty period.

6. Category-Specific Warranty Policies

In addition to the general warranty terms, the following specific warranty policies apply to different product categories:

6.1 Security Products

• Coverage: Security cameras, alarms, and related devices are covered for defects in materials and workmanship.
• Additional Coverage: Includes accidental damage coverage for the first year.
• Exclusions: Damage caused by improper installation or use not in accordance with the user manual.

6.2 Smart Home Products

• Coverage: Smart home devices (e.g., thermostats, lighting systems) are covered for defects in materials and workmanship.
• Additional Coverage: Software updates and support for compatibility issues within the warranty period.
• Exclusions: Issues arising from third-party integrations not recommended by the manufacturer.

6.3 Smart Accessories

• Coverage: Smart accessories (e.g., wearables, chargers) are covered for defects in materials and workmanship.
• Additional Coverage: Battery performance issues within the first year.
• Exclusions: Cosmetic damage that does not affect functionality.

6.4 Drones

• Coverage: Drones are covered for defects in materials and workmanship.
• Additional Coverage: Includes accidental damage coverage for the first six months.
• Exclusions: Damage due to pilot error or use in extreme conditions not recommended by the manufacturer.

6.5 Smart Business Products

• Coverage: Smart business devices (e.g., commercial automation systems) are covered for defects in materials and workmanship.
• Additional Coverage: On-site support and maintenance within the first year.
• Exclusions: Issues arising from network compatibility or third-party software not recommended by the manufacturer.

7. Contact Information

If you have any questions or need to make a warranty claim, please contact us at: support@ro.idorok.com

8. Changes to This Policy

We reserve the right to update or modify this Warranty Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

Thank you for choosing IDOROK VISION SRL!